Last updated: July 17, 2024

Tranzlution Services s.r.o. (hereinafter referred to as “Tranzlution”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.

1. Who We Are

Tranzlution Services s.r.o.
Olgy Havlove 27, Prague, 13000, Czech Republic
For any questions or concerns regarding data protection, please contact us at: info@tranzlution.com

2. Definition of Personal Data

Personal data refers to any information relating to an identified or identifiable natural person. This includes, but is not limited to, your name, email address, phone number, IP address, and any information collected via cookies.

3. Data Collection

We collect the following personal data through our website:

• Name
• Email Address
• Phone Number
• IP Address
• Other data collected via cookies and analytics tools

This data is collected via:

• Contact Form
• Quote Request Form
• Cookies
• Various other interaction points on the website

4. Purpose of Data Collection

We collect your personal data to:

• Provide customer support
• Respond to inquiries
• Provide quotations
• Conduct marketing activities

5. Legal Basis for Processing

The legal bases for processing your personal data may include:

• Your Consent: By submitting your data through our forms, you consent to us processing your information for the purposes stated above.
• The Necessity to Perform a Contract: Processing your personal data is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract. For example, using your contact information to provide a quotation or respond to inquiries.
• Compliance with Legal Obligations: We may process your personal data to comply with our legal obligations, such as keeping records for tax purposes or providing information to regulatory bodies.
• Our Legitimate Business Interests: Processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests. This includes activities like improving our services, conducting marketing, or ensuring the security of our website.

6. Data Sharing

We may share your personal data with the following third parties:

• Data Analytics Services
• Data Storage Service Providers
• Finance & Accounting Tools
• Sales & Marketing Tools
• Payment Processors
• Project Management Systems
• Postal and Carrier Service Providers

Occasionally, we may share data with our translators located in other countries strictly for project purposes.

7. International Data Transfers

If your data is transferred to countries outside the European Economic Area (EEA), we ensure that adequate protection is in place by using standard contractual clauses approved by the European Commission, or by ensuring that the data recipient is Privacy Shield certified (for US-based entities), or by other means that comply with GDPR.

8. Data Retention

We retain your personal data for a period of 10 years to comply with legal obligations and for our legitimate business interests.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data
• Regular security audits
• Access control measures

10. Rights of Data Subjects

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Restrict Processing: You can request the restriction of processing your personal data under certain conditions.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes at any time.

To exercise these rights, please contact us at info@tranzlution.com. We will respond to your request within one month.

11. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them).

Types of cookies we use:

• Necessary Cookies: Essential for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.

You can manage your cookie preferences through your browser settings. For more information on cookies, visit our Cookie Policy.

12. Consent Withdrawal

If you have given your consent to any processing of your data, you have the right to withdraw your consent at any time. To withdraw consent, please contact us at info@tranzlution.com.

13. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We recommend reviewing this policy annually.

14. Complaints

If you believe your privacy rights have been violated, you can file a complaint with the Office for Personal Data Protection in the Czech Republic or with your local data protection authority.

15. Minors

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors.

16. Marketing Communications

We do not currently use your personal data for direct marketing communications unless you have explicitly consented to receive such communications.